Privacy Policy | Escape Manor Ottawa

Effective Date: November 1, 2016

Escape Manor Inc. and its subsidiaries, affiliates and/or related entities ("Escape Manor" or "our" or "we" or "us") share your concerns about privacy and the protection of your personal information. This Privacy Policy describes our practices with respect to the protection of your personal information and data. Personal information is information about an identifiable individual or information that allows for the identification of an individual ("Personal Information").

If you have not already done so, we encourage you to familiarize yourself with this Privacy Policy before using Escape Manor’s websites and/or mobile applications (collectively the "Websites"). The purpose of this Privacy Policy is to inform our guests and other stakeholders with whom we deal ("you" and "your") as to how we collect, use, disclose and protect your Personal Information. This Privacy Policy applies to our collection, use, disclosure and protection of your Personal Information in Canada. The Websites are owned and operated by Escape Manor and your dealings with Escape Manor and all of its associated brands are also governed by this Privacy Policy.

If you are providing Personal Information to us through our Websites, your use of our Websites is governed by the Terms of Use applicable to the relevant Website. If you have any questions about this Privacy Policy, or about our privacy practices in general, please contact us:

by email at keymaster@escapemanor.com;
by telephone at 1-613-695-1655; or
by mail at: 197 Strathcona Avenue, Ottawa, Ontario K1S 1X7, Attn: Chief Privacy Officer

Personal Information We Collect

Escape Manor and its employees, servants, agents, contractors, service providers, partners and representatives collect Personal Information in a variety of circumstances, including at the time of reservation, at point of sale, when using our Websites and in recruitment processes. The following types of information are examples of what may be collected:

Contact Information (e.g. name, address, home/mobile telephone number or e-mail address);
Payment Information (e.g. credit and debit information)
Photos and Likeness (e.g. photos and videos captured during escape room activities);
Service-Specific Information (e.g. age and birthdate of a guest requesting alcohol);
Survey Information (e.g. information provided in your responses to our surveys);
Website Preferences (e.g. online settings and preferences on our Websites); and
Job Application Information (e.g. biographical information)

Use of Your Personal Information

We use Personal Information for a number of purposes, including:

Escape Room Experiences: Personal contact and credit/debit card information will be used by us to process your reservations and escape room purchases. In these cases, credit/debit card information is only used for the purposes required to process and complete the transaction and/or service requested by you, and is only retained in transaction records required for internal management and auditing purposes or as otherwise required by law.
Escape Photos: Your photo or likeness may be posted online through our Websites or third party websites in connection with escape room activities (i.e. successful escape photos). You will be notified of this intent and will have the opportunity to decline such posting(s).
General Administration: Your name, address and telephone number will be stored by us as a record of your use of our products and services, including for audit and refund verification purposes. We may use your age and birthdate to determine eligibility to purchase alcohol or participate in age-restricted escape room activities.
Marketing Activities: If you have opted in, we may send physical and electronic messages advising you of upcoming Escape Manor promotions, events and other news.
Safety and Security: Escape Manor monitors its premises, electronically or otherwise, for crime deterrence and detection purposes, to which you implicitly consent when you visit our locations and expressly consent to by signing our legal release and waiver of liability. In the event of accident or theft, Escape Manor may collect, use and disclose information related to the incident or theft as required for operational, insurance, legal or other necessary purposes.
Contests/Promotions: Escape Manor runs online and in-store contests from time to time. We may require your name, address, telephone number, e-mail address (for online entries) and we may also require proof of your age for the purposes of determining eligibility, prize notification and fulfilment and related purposes in connection with the contest. Contact information may be required to administer other benefits our guests have requested or accepted.
Surveys: Escape Manor will occasionally conduct surveys and market research by various methods. These surveys and market research may ask you about your escape room and entertainment preferences, your age, gender, region of residence or personal biographical or other information that may assist Escape Manor in understanding the preferences of its guests. Your participation in such surveys or market research is entirely voluntary and, in many cases, you may be able to participate anonymously.
Other Uses: We may also use Personal Information, where necessary, for: (a) establishing, maintaining and/or fulfilling relationships with our business partners, third-party vendors of products and/or services, as well as our corporate and business customers; (b) evaluating job applications or resumes which are sent to us (either by mail, electronic mail, through our Websites, or via third party Websites which advertise or list job openings); and (c) conducting operating, administering and otherwise managing our business, to satisfy legal, regulatory, security, audit, financial and processing requirements, or as otherwise permitted or required by law.

Disclosure of Personal Information

Personal information collected by Escape Manor is not disclosed to other parties, except as follows:

We may share your Personal Information with outside parties who sponsor contests or other promotions, whether on our Websites or otherwise. However, we will not share your Personal Information with these parties except in accordance with this Privacy Policy. From time to time, Escape Manor contracts with third parties, such as other companies, individuals, contractors, and/or other entities, without limitation, to perform functions on our behalf. For instance, we may use such third parties to host webpages, to develop software applications, create and maintain databases, or send and receive communications on our behalf. Your Personal Information may be disclosed to such third party companies, individuals, contractors and/or other entities, without limitation, in the course of Escape Manor’s business operations. All Escape Manor employees, servants, agents, contractors, representatives and/or partners who have access to your Personal Information are required to protect the information in a manner that is consistent with this Privacy Policy, and any other internal policy and/or procedure, in effect from time to time.
Your Personal Information may be disclosed to our parent, subsidiary, affiliated and/or related corporations or entities, or to their employees, agents, contractors, representatives, servants, legal counsel and/or accountants without limitation, for operational, management and administrative purposes, as well as internal audit, legal, regulatory, security, insurance, financial, processing and other purposes, or as otherwise permitted or required by law. Personal Information may also be transferred to certain other entities, whether subsidiary, related or affiliated entitles to Escape Manor or otherwise, where such entities provide administrative, management, operational, processing, support or other services to us, in which case we will take reasonable steps to ensure that your Personal Information is protected and not used or disclosed for any purpose except: (i) as directed by Escape Manor; (ii) as permitted by this Privacy Policy; (iii) for which you are deemed to consent under the terms of this Privacy Policy; and/or (iv) as permitted or required by law.

Your Personal Information may be used by Escape Manor and disclosed to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of Escape Manor’s business or assets, including for the purposes of permitting such parties to determine whether to proceed or continue with such transaction or business relationship, to fulfill reporting, audit, legal and/or other requirements or, in the case of sale or assignment, the use and disclosure by those parties for substantially the same purposes as described in this Privacy Policy.

Our Websites

The Websites consist of all content thereon and all other domain names, worldwide web addresses, uniform resource locators, URL’s and webpages which are solely owned and/or operated by Escape Manor, and which link or otherwise connect to the Websites. On the Websites, visitors may register to receive customized information, enter contests, participate in polls or surveys or purchase products and/or services. Escape Manor does not collect Personal Information about you unless you choose to provide us with such information in order to purchase a service or product, or participate in Escape Manor events or activities, online or otherwise, and for which the provision of such Personal Information is necessary or reasonable.

The Websites may contain links to external third party sites. These are provided for your convenience only and such websites are not controlled or regulated by Escape Manor. This Privacy Policy does not apply to such websites or webpages. Should you decide to navigate to any external websites, you do so entirely at your own risk. The content on third party websites, as well as any external links thereon, is not reviewed, monitored, recommended or endorsed by Escape Manor. We specifically disclaim any liability, obligation or responsibility whatsoever for the content or use of such third party websites or webpages.

We use Personal Information which you provide to us on the Websites to understand the identity of our guests and the nature of their preferences, to improve the content of the Websites, to customize the content and/or layout of our webpages, to send you periodic newsletters and mailings that you request, to process your purchases and to conduct surveys, polls and contests. Escape Manor does not disclose Personal Information contained in our subscriber database to any third parties except: (i) as permitted by this Privacy Policy; (ii) for which you are deemed to consent under the terms of this Privacy Policy; and/or (iii) as permitted or required by law.

Individuals who provide us with their telephone numbers online will only be telephoned by us with respect to bookings or other products or services that they have requested. If you make inquiries of Escape Manor directly by e-mail, or through our Websites, these inquiries are forwarded to the relevant department and are not stored or used for other purposes (other than maintaining a record of our correspondence with you).

Unsubscribe / Deletion Requests

Our unsubscribe practices are set out below:

E-Mail: By signing up for our VIP mailing list you agree to receive electronic messages from us. If you initially choose to receive e-mail from us, but subsequently choose not to receive e-mail from us, please follow the unsubscribe instructions on the Websites, in our e-mail or contact us at the coordinates listed above.
Online Posts: If you wish us to remove any content featuring your Personal Information from any of our Websites, please contact us at the coordinates listed above.

Information Storage

The nature of the internet is such that it passively and automatically collects certain information about each individual’s use of the internet. This information may be associated with an individual’s Internet Protocol ("IP") address. This is a unique internet "address" which is assigned to all internet users by their Internet Service Provider ("ISP"). Our server logs record statistical information, such as visitors' IP addresses, time and duration of visit, webpages requested, as well as identifying categories of visitors by items such as domains and browser types. Escape Manor only uses these statistics on an aggregate basis in order for us to improve our Websites and marketing activities.

Cookies

Our Websites makes use of both "sessional" and "persistent" cookies. Cookies are small text files offered to your computer by Web servers in order to keep track of your browser settings as you navigate the site. Persistent cookies are stored on your hard drive. Sessional cookies are stored in temporary (cache) memory and are deleted when you shut down your browser or turn off your computer. We use cookies to store your preferences, record session information such as geographical preferences, record user-specific information on what pages you access or visit, develop information about your preferences and interests and customize Websites content based on your browser type or other information you provide.

You may disable cookies using your browser's settings. Please consult your browser's help function for information on how to disable cookies. Note that if you disable cookies, certain features of our Websites will not function to their fullest potential.

Your Consent

Consent to the collection, use and disclosure of Personal Information may be given in various ways. Consent may be express (e.g. orally, electronically or on a form you may sign describing the intended uses and disclosures of Personal Information) or implied (e.g. when you provide information necessary for a service you have requested (such as providing us with your name, phone number and/or email for registration on a wait-list), or in some circumstances where notice has been provided to you about our intentions with respect to your Personal Information and you have not withdrawn your consent for an identified purpose, such as by using an "opt-out" option. Consent may be given by your authorized representative (such as a legal guardian or person having a power of attorney). By providing us with Personal Information, we will deem you to understand this Privacy Policy, and we will deem you to consent to our collection, use and disclosure of such Personal Information for the purposes identified or described in this Privacy Policy, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of Personal Information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your Personal Information, we may no longer be able to provide you with certain of our products or services.

Escape Manor does not disclose your Personal Information except: (i) as permitted by this Privacy Policy; (ii) for which you are deemed to consent under the terms of this Privacy Policy; and/or (iii) as permitted or required by law. However, Escape Manor may be required or permitted under statute, regulation or as otherwise at law or in equity to collect, use or disclose Personal Information without your consent (for example, in response to a court order, or to comply with local or federal regulations, or to collect a debt owed to us).

Security

We protect your Personal Information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, including safeguards to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Escape Manor and its employees, servants, agents, contractors, legal, accounting or other service providers, partners, and representatives who require access to your Personal Information in order to fulfill their job requirements will have access to your Personal Information. You transmit or provide all Personal Information entirely at your own risk.

Consent to Transfer

Escape Manor’s Websites are operated on equipment located in Canada. If you are located in a foreign country please be aware that any information you provide to us will be transferred to Canada. By visiting any of our Websites, purchasing our products or services, participating in our online community and/or providing us with your Personal Information, you consent to this transfer. Regardless of your location, we shall protect your Personal Information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, including safeguards to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Please note that the Personal Information which you provide to us will be held and used in accordance with such Canadian federal or provincial laws as exist from time to time, and as are applicable.

Policy Changes

This Privacy Policy may be revised from time to time as Escape Manor deems necessary or advisable in its sole discretion. If we materially change our privacy practices or similar policies that affect the protection of your Personal Information, we shall notify you of such changes on our Websites. You will continue to have the ability to opt in or out of new non-essential uses or disclosures.

Access, Correction and Contacting Us

If you have any questions about this Privacy Policy, or about our practices with respect to Personal Information, please contact us using the contact details provided above.